Delvering Exceptional Customer Service on the Front LInes

by Eric Schneider | Apr 27, 2015
The St. Louis Regional Chamber's Connect at Breakfast  on Friday, April 24 featured a dynamic panel of business leaders sharing their perspective on how to deliver exceptional customers service.  Our presenters were Gina Collins, Chief Marketing Officer, Build-A-Bear Workshop; Mary Mahoney, Vice President, Insurance Replacement Division, Enterprise Holdings, Inc. and Alper Oztok, General Manager, Four Seasons Hotel.

The key takeaways from their presentations were:
  • Show a passion to exceed customer expectations in every single transaction.
  • Empower employees to "wow" the customer.
  • Direct your employees like a cast members on a stage; everyone plays a role to deliver exceptional service across all customer touch points.
  • Tie customer satisfaction metrics to compensation and advancement to continuously improve employee behavior and leadership.
  • Listen to the customer and growth will follow. 
To view their presentations and photos from our Connect at Breakfast click here